How to check and set the communications settings.

1)      Verify the unit is powered and front screen is illuminated.

2)      In the software click the Setup/Communications menu and verify the COM port selected is the COM port the unit is connected to and that the baud rate is set to 9600.

3)      In the software click on the Recorder/Verify menu.

4)      If the unit fails to connect, then reboot the computer and restart the software.

5)      In the software click on the Recorder/Verify menu again.

6)      If the unit still fails to communicate try resetting the unit. Click Here for step by step instructions. Try verifying the unit again.

7) If the unit still fails to communicate then exit the software and right click on “My “Computer”. A Windows box should open.

8)      Click on “Properties” The “System Properties” box should open.

9)      Click on “Device Manager”, and then click the plus sign next to “Ports (COM & LPT)”. All individual ports should now be displayed.

10)      Verify the port you are hooked to is called out as a COM port and verify there are no conflicts.

11)   If the COM port is not correct, restart the software and correct the COM port selection by clicking the Setup/Communications menu.

12)  If there are conflicts in the COM ports then the computer being used needs repair.

13)  If the COM port is correct and there are no conflicts, then highlight the COM port that is in use and then click “Properties”.

14)  Click on “Resources”. Verify that the interrupt request is “4” if COM 1 is in use or “3” if COM 2 is in use. If these are wrong reset them and then restart the software and try to verify communications.

15)  If the settings are correct then exit the “System Properties” and  Reset the unit.

16)  Restart the software and verify the unit connects.

17)  If the unit still fails to connect then try a different computer.

18)  If the unit still does not communicate on another computer with good COM ports then the RS-232 cable may need to be replaced.